- Janhvi Kapoor as a woman stuck in a freezer fighting to stay alive. 'Mili' is the official Hindi remake of the Malayalam thriller 'Helen'.
- Mili Naudiyal (Janhvi Kapoor), a 24-year-old nursing graduate from Dehradun, hopes to move to Canada for better prospects, until she lands herself in the soup. She gets locked inside the walk-in freezer of a fast food joint and must do whatever it takes to survive this unusual death-trap.—timesofindia
- Mili Naudiyal (Janhvi Kapoor) is a B.Sc Nursing graduate and attends IELTS coaching classes intended for a job abroad. She works part-time at a restaurant named Doon's Kitchen, located within a plush mall. She lives with her father Niranjan Naudiyal (Manoj Pahwa), an insurance agent. Naudiyal does not like her going to Canada and has disagreements with Mili. Unknown to Naudiyal, Mili has a boyfriend Sameer (Sunny Kaushal), who is in search of a job. Mili lives with her dad, and they are neighbors with Mohan Chachu (Rajesh Jais) and his wife Devki Negi (Seema Pahwa). Niranjan smokes and Mili worries that he might get into trouble while she is away in Canada. She wants Niranjan to give up smoking, but he is not able to. Mili hides Sameer from Niranjan, by storing his number as Sameera on his phone. Hasleen (Hasleen Kaur) is Mili's best friend at work.
One night, while Sameer is riding Mili to her home, they are stopped by police who penalize him for not wearing a helmet and drunken driving, they both are brought to the police station. Naudiyal is summoned to the station and is in dismay of seeing his daughter and does not talk to her despite her several attempts of creating conversation. Sameer reaches out to Mili repeatedly, but she keeps turning down his requests for a conversation. Meanwhile Mili's manager is angry with her for ruining a stock of meat which came in the previous day. Mili was supposed to sort it and sort it in the freezer, but she left the job to a coworker and had gone for a date with Sameer instead (when she got arrested).
All these factors combine to ensure that Mili is still working at the restaurant at midnight. She doesn't feel like going home and facing Niranjan. The restaurant receives a late order of meat and the manager ask 2 employees to store it in the freezer. The guys are in a hurry as they have a party to go to, and they pass on the task to Mili, who had just punched out. When the manager sees the employees, he assumes that the task has been completed.
Mili's manager Sudheer Malkoti (Vikram Kochhar) unknowingly locks her in the freezer room. Her phone was left outside the freezer. At -18 °C, Mili has to survive in the freezing cold and tries everything to keep herself alive. She creates enough noise to attract attention of the movie goers who exit the cinema at 12 35 am on the same floor. But the freezer is pretty soundproof, and no sound is going outside. She tries to block the exhaust fan but ended up dislocating her leg. She starts to get frostbite and bleeding through her nose.
Naudiyal starts getting worried that Mili has not reached home. He searches for Mili with the help of his neighbor. They call all her co-workers, but they all say they do not know anything. Sameer, who was on his way to Delhi (for his new job), returns reluctantly and also joins the investigation. They go to the police station to file a complaint, but they are greeted by an SI Satish Rawat (Anurag Arora), whom they met yesterday. Satish believes that Mili has simply eloped with Sameer since Niranjan was opposed to their match. Sameer tells Niranjan that Mili would never abandon her principles to marry him like this. He assures Niranjan that he doesn't know where Mili is. Satish refuses to get involved and keeps giving the run around to Niranjan.
Mili finds her dad's lighter in her bag and burns whatever she can to get some warmth. but there is no exhaust and soon the room fills with smoke. Satish Rawat suspects Sameer of having run away with Mili and have hidden her somewhere. Naudiyal tries to defend Sameer, and this causes a feud between the SI and the search party. Inspector Ravi Prasad (Sanjay Suri) enters the station and Niranjan tells him how Satish has been simply not helping them. Ravi orders Satish to find the location of Mili's phone from the cyber cell. He deliberately tries not to help them by not sharing the last tower location of Mili he got from Cyber cell. Sameer tells Ravi that come what may, Mili always goes to the temple after work. Today, she punched out of work, but didn't go to the temple. Sameer believes that Mili might have had a problem with the auto drivers in front of the mall, one of whom had been pestering Mili for a few days. They all reach there to inquire. The taxi driver whom they suspected denies the allegation.
Sameer tracks down the guys who had punched out after Mili. They admit that they had given meat boxes to Mili to store in the freezer. Sameer knows that Mili is in the freezer, but his phone battery dies down and he is not able to inform Ravi or Niranjan.
At this point, they meet a watchman of the mall who says that Mili might not have left the mall because he usually notices her going in and out. They open the freezer after five hours and find Mili. She is taken to the hospital just before she had the last stage of hypothermia. Then Naudiyal inquires with the watchman that how was he sure about the fact that Mili did not leave the mall. The watchman says Mili smiles at him every time she comes in and out of the mall. He did not see her go out on the day of her missing. Mili reunites with her father and Sameer. The doctor says that she is out of danger, and she needs physiotherapy later. He continues that it's difficult for any common man or woman to survive that cold weather and Mili is a brave girl. Meanwhile, Malkhoti is warned by Ravi that he must install an alarm in the freezer or else he will face consequences. When the watchman asks Naudiyal what his daughter's name is, Naudiyal proudly replies, "Mili".
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