You gave a pretty good review, but I'm not understanding why you didn't get the subtitles? I also need them but I automatically get them when I watch Netflix streaming. If I get DVD in the mail, I have to click on it, but unless the movie just was not made with them, I always get them. I would not have understood anything about this movie if I didn't have subtitles; I suggest you try again, try right clicking your mouse and see if it brings up the option... I don't understand why you don't get them. Very good little horror movie about human trafficking also, I would recommend it to watch if you are a fan of trafficking or horror, it has both.